Payment

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Bank Transfer:
We accept payment by Bank transfer. If you need any assistance please call 07597045605 Please ensure that your Company Name and order number / invoice number is clearly marked on the transfer.

International Transfers:
We accept Bank Transfers from overseas. Please see below for the Bank Details. All payments must be in Pound Sterling. When transferring monies, please ensure that we receive the FULL amount requested in settlement of your order confirmation / invoice.

Your order will not be shipped until the full amount is paid. You are responsible for additional bank charges applied by your bank. You should make this clear to your bank during the transfer.

All goods remain the property of Nia9 until paid for in full.
We do not offer credit accounts.

Shipping and Returns

We can deliver anywhere in the UK, Northern Ireland and to most international destinations. Please note we cannot cancel an order or change a delivery address once the parcel has been dispatched.

Delivery Addresses and Information:
You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 7 days upon receipt of delivery by sending us an e-mail to our Customer Service Department at [email protected]
Please Note: If the postcode or any part of the address is entered incorrectly, delays or delivery failures may occur.

Shipping
Our delivery fees are based on orders shipped to mainland UK addresses.
Areas outside the UK will be charged at a different cost. The exact cost of shipping will be calculated based on weight and the destination of the consignment. Contact us and you will be provided the exact figure before finally submitting the order. Stock items are normally dispatched within 1 to 2 business days after receipt of payment.

Returns Information
Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending email to [email protected] within 7 days of receipt, quoting the order number and the reason for return.

Please, note the below conditions:

  • Returns should be made in the original, undamaged packaging.
  • We will not be liable for any loss or damage incurred whilst returns are held by third parties.
  • Refunds will be made once the items are received by us.
  • Your refund will be credited to the same card or PayPal account, which you made your original payment from.
  • Once item is received, refunds can take 3-10 working days to reflect in your account.

Damaged Items
You have the right to return items which you received in unsatisfying condition/damaged for refund or for exchange.